Your WhatsApp Business API, run by AI agents.
A WhatsApp AI agent runs conversations on your WhatsApp Business number for you: it replies in the customer's language, collects documents, takes payments, books slots and calls back on WhatsApp, all within your rules. Voxket is a Meta Business Partner and delivers 325,000+ WhatsApp messages a month in production.
What it does
Not a bot that talks. An AI employee that does the work.
Each of these runs inside your SOP: what it may do on its own, where it stops, and who it hands over to.
Real conversations
Understands free text, buttons and lists, and replies in the customer's language.
Documents and IDs
Collects photos of IDs, forms and invoices in the chat and reads them on arrival.
Payments
Sends payment links, confirms the payment and logs promises to pay.
WhatsApp calls
Picks up and places WhatsApp voice calls with the same AI agent.
Campaigns that talk back
Send approved templates; the AI handles every reply that comes back.
Click-to-WhatsApp ads
Qualifies leads from your ads the moment they message.
How it starts
Live in four steps, starting from your SOP.
Step 1
Connect your number
We set up your WhatsApp Business API account and templates, or connect the one you have.
Step 2
Bring your SOP
What your team says, checks and decides on WhatsApp today.
Step 3
Go live
Replies, follow-ups and campaigns run on your rules, day and night.
Step 4
Your team in the loop
Handoffs arrive with a summary and the full chat history.
Side by side
A WhatsApp team and a menu bot, or Voxket.
The same work, done two ways.
| What | A WhatsApp team and a menu bot | Voxket WhatsApp AI agents |
|---|---|---|
| Replies | RepliesHours later, office hours only | RepliesIn seconds, 24/7 |
| Understanding | UnderstandingFixed menus and keywords | UnderstandingFree text, in 70+ languages |
| Documents | DocumentsDownloaded and re-typed | DocumentsRead and checked on arrival |
| Payments | PaymentsChased by phone | PaymentsLink sent, payment matched |
| Campaign replies | Campaign repliesPile up unanswered | Campaign repliesEvery reply handled |
| Handoff | HandoffCustomer starts over | HandoffYour team sees the whole chat |
Where it runs
Use cases it runs end to end.
Each one an SOP turned into a workflow, with your team stepping in only where the SOP says.
- Banking & NBFCEMI collections and promise-to-payReminds, negotiates within policy, sends the pay link and confirms the payment, in the borrower's language.See the workflow
- Banking & NBFCCustomer onboarding and KYCCollects documents on WhatsApp, verifies them, catches tampering and opens the account the same day.See the workflow
- Retail & E-commerceOrder status, returns and refundsAnswers "where is my order", processes returns and screens damage photos on every channel.See the workflow
- Real EstateLead qualification and site visitsAnswers every ad and website lead in seconds, qualifies on budget and timeline, and books the site visit.See the workflow
- Logistics & MobilityFailed delivery (NDR) resolutionCalls the consignee after a failed attempt, fixes the address or reschedules, and updates the system.See the workflow
Questions
WhatsApp AI agents: your questions, answered.
Something else on your mind? Write to sales@voxket.ai.
What is a WhatsApp AI agent?
A WhatsApp AI agent is an AI that runs conversations on your WhatsApp Business number. Unlike a menu chatbot, it understands free-text messages in the customer's language, follows your SOP, acts in your systems (bookings, payments, CRM updates) and hands the chat to a person when needed.
Do I need the WhatsApp Business API?
Yes. AI agents run on the WhatsApp Business API (the WhatsApp Business Platform), not on the WhatsApp Business app. Voxket is a Meta Business Partner and can set up your API account, verified number and message templates, or connect an account you already have.
Can the AI send WhatsApp broadcast campaigns?
Yes. Send approved template messages to opted-in customers for reminders, renewals, collections or offers, and the AI agent handles every reply: questions, objections, payments and bookings, in the customer's own language.
Can it take payments and collect documents on WhatsApp?
Yes. The agent sends payment links and confirms when the payment lands, and it reads photos of IDs, forms and invoices that customers share in the chat, checking them before they reach your team.
Does it handle WhatsApp voice calls?
Yes. The same AI agent that writes on WhatsApp picks up and places WhatsApp calls, with the conversation history carried across.
Can my team take over a WhatsApp chat?
Yes, at any moment. When the SOP calls for a person, the chat arrives with a summary and the full history, so the customer never repeats themselves.
Why choose Voxket for WhatsApp automation?
Voxket is a Meta Business Partner already delivering 325,000+ WhatsApp messages a month in production. Its agents follow your written SOP, speak 70+ languages, also handle calls, email and web chat with one memory per customer, and meet bank-grade security: SOC 2 Type II, ISO/IEC 27001:2022 and on-premise deployment.
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Your AI office is ready when you are.
Bring one SOP. We'll show it running.
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