Shashwat Sanket
CEO
Ex-Intuit, ex-PayPal. 5+ years as an AI scientist.
Our story
We kept seeing the same SOP run by hand, again and again.
If a new hire can learn a desk from its SOP, so can an AI employee, as long as it knows when to ask a person.
Between us we've spent decades inside big enterprises: building products at PayPal, Intuit and Autodesk, running BPO and HR operations at Infosys, Wipro and Conduent, and keeping core banking running at State Bank.
Everywhere, we saw the same thing. The real work of a company lives in its SOPs: verify the customer, check the ledger, raise the ticket, escalate above the limit. Thousands of people carry them out by hand, every day, on every channel. The chatbots meant to help could talk, but they couldn't act. They didn't know the SOP, and they didn't know when to stop.
The idea came from watching a good new hire. Hand them the SOP, sit them next to someone experienced, and in a few weeks they run the desk on their own, asking for help only when it matters. We wanted AI that learns the same way.
So we built Voxket: AI employees trained on your SOPs, answering calls, WhatsApp, chat and email in your customers' language, acting in your systems, and handing over to your people wherever the SOP says a person decides. Made in India, for teams that can't send their data anywhere else.
What we believe
01
People stay in charge.
AI takes the volume, your people take the judgment. Every AI employee knows where its SOP stops and a person starts.
02
Doing, not just talking.
An answer is half the job. The work is done when the record is updated, the payment posted and the ticket closed.
03
Your data stays yours.
Our cloud, your VPC, or air-gapped on your own servers. You choose where it runs, not us.
04
Built for how India speaks.
Customers switch languages mid-sentence. Our own speech and language models are built for it.
Build it with us.
We're a small team of engineers, scientists and operators. If you want to work on AI that does real work at real desks, we'd love to hear from you.