Use cases/Automotive
Service booking and reminders
Recognises the caller and the vehicle, offers slots and books into the workshop calendar.
VoiceWhatsAppReads documentsLive in about 3 weeks
- No missed morning calls
- Fuller workshop bays
- One record across channels
How it runs
85%of calls handled start to finish by AI employees
- Every month
- 40,000
- calls
- Your team steps in
- Warm handoff
- Same day call-back
Illustrative. A 30-day pilot measures your own baseline.
One call, start to finish
A car owner books a service
On a call
One call, start to finish
A car owner books a service
On a call
Incoming callA service to book
Customer
Hi, I need to book a service for my car.
Voice
A service booking, understood in the first turn.
Case record
- 01Call answeredService
- 02Vehicle matched30,000 km
- 03Service bookedSat 9:30
- 04Complaint raisedRepeat AC repair
- 05Reminder setFriday evening
One call, start to finish
A car owner books a service
On a call
01Incoming callA service to book
Customer
Hi, I need to book a service for my car.
Voice
A service booking, understood in the first turn.
02Vehicle matchCar and due service found
AI employee
Hello Ms Rao. Is it the Creta, KA 05 MX 2041? It's due for its 30,000 km service.
Customer recordService scheduleYour records
The caller and the car are known from the number.
03BookingInto the workshop calendar
Customer · Yes. Saturday morning?
AI employee
Saturday at 9:30 is free. Booked. We can pick the car up from home, too.
Workshop calendarYour systems
The slot goes straight into the workshop calendar.
04ComplaintThe service manager calls back
Customer · The AC is making the same noise you fixed last month.
Service manager
I'm sorry about that. I'll call you today, and the AC check is on us.
Your team
Repeat-repair complaints go to the service manager.
05ReminderConfirmation and a day-before nudge
On record
Booking confirmed on WhatsApp, with a reminder the day before.
Call recordedBooking loggedComplaint loggedAudit trail
Every booking and every complaint, by outlet.
Case record
- 01Call answeredService
- 02Vehicle matched30,000 km
- 03Service bookedSat 9:30
- 04Complaint raisedRepeat AC repair
- 05Reminder setFriday evening
The workflow
Your SOP, run step by step.
6 steps across your customer, AI employees, your team and your systems. 85% of cases run start to finish without a person; your team steps in at one point, only when the SOP says.
AI employees do the workYour team, only when the SOP saysReads and checks documents
Your SOP and your people
Written once by you. Followed on every case.
The SOP, as writtenPlain words, the way your team already works
Answer every service call. Recognise the customer by number and confirm the vehicle. Offer slots and book. Send service-due reminders by odometer and date. Complaints and warranty disputes go to the service manager.
Document intelligence: Reads RC and insurance copies when a new vehicle is added.
Where your people step inWarm handoff
- Who
- Service managers by outlet
- When
- Repeat-repair complaint, warranty dispute, angry customer
- Within
- Same day call-back
- They see
- Vehicle history, previous job cards, call clip
Measured
Every case measured. Better every week.
Every conversation is reviewed overnight. What it finds comes back as a change for your SOP owner to approve.
Of every 100 calls
Service calls100
Answered100
Vehicle recognised88
Booked70
Reported to workshop62
Illustrative share of a month's volume reaching each stage.
This week's suggestion · from the nightly review
Callers asking for pick-up and drop were sent to advisors. Proposal: let the AI book pick-up slots within 10 km.
Nothing changes until your SOP owner approves it.
On the record, every case
- Every booking and change
- Complaint flags and owner
- Reminder outcomes
- Calls recorded
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.