Use cases/Banking & NBFC
Customer onboarding and KYC
Collects documents on WhatsApp, verifies them, catches tampering and opens the account the same day.
WhatsAppVoiceWebsiteReads documentsLive in about 6 weeks
- Days to same day for clean applications
- No document re-keying
- Tamper check on 100% of documents
How it runs
80%of applications handled start to finish by AI employees
- Every month
- 20,000
- applications
- Your team steps in
- Escalation queue + approval checkpoint
- Compliance 4 hours · credit 1 working day
Illustrative. A 30-day pilot measures your own baseline.
One call, start to finish
A new customer opens a savings account on WhatsApp
On WhatsApp
One call, start to finish
A new customer opens a savings account on WhatsApp
On WhatsApp
ApplicationStarted on the website
Customer
I'd like to open a savings account. What do you need from me?
An application started on the website, picked up on WhatsApp.
Case record
- 01Application openedSavings account
- 02Documents requestedPAN, Aadhaar, address
- 03PAN and Aadhaar verifiedAddress flagged
- 04Address clearedCompliance
- 05Account openedSame day
One call, start to finish
A new customer opens a savings account on WhatsApp
On WhatsApp
01ApplicationStarted on the website
Customer
I'd like to open a savings account. What do you need from me?
WhatsApp
An application started on the website, picked up on WhatsApp.
02DocumentsOnly the three your SOP needs
AI employee
Just three things: your PAN, your Aadhaar and a proof of address. Photos are fine.
Onboarding SOPKYC checklistYour SOP
It asks only for what your SOP lists, nothing more.
03VerificationTamper check on each image
Customer · Sent all three.
AI employee
Your PAN and Aadhaar match. The address proof looks edited, so a colleague will check it.
Tamper checkName matchDocument intelligence
A six-layer tamper check runs on every image.
04ComplianceA person clears the flag
Compliance team
The address proof is genuine. Cleared to open the account.
Your team
A flagged document goes to Compliance, never past it.
05Account openSame day, welcome kit sent
On record
Account opened in the core system the same day. Welcome kit sent.
Documents storedConsent recordedChecks loggedSign-off keptAudit trail
Every document, check and sign-off, kept with the account.
Case record
- 01Application openedSavings account
- 02Documents requestedPAN, Aadhaar, address
- 03PAN and Aadhaar verifiedAddress flagged
- 04Address clearedCompliance
- 05Account openedSame day
The workflow
Your SOP, run step by step.
8 steps across your customer, AI employees, your team and your systems. 80% of cases run start to finish without a person; your team steps in at two points, only when the SOP says.
AI employees do the workYour team, only when the SOP saysReads and checks documents
Your SOP and your people
Written once by you. Followed on every case.
The SOP, as writtenPlain words, the way your team already works
When an application starts, welcome the customer and ask for PAN, Aadhaar and address proof on WhatsApp. Read and check each document. If anything looks altered or names don't match, send it to Compliance. Loans above the limit need a credit officer's sign-off. When everything matches, open the account in the core system and send the welcome kit.
Document intelligence: Extracts PAN, Aadhaar and bank-statement data; six-layer tamper check on every image.
Where your people step inEscalation queue + approval checkpoint
- Who
- Compliance team queue · credit officers group
- When
- Altered or mismatched document; loan above the delegated limit
- Within
- Compliance 4 hours · credit 1 working day
- They see
- Document with the tamper heatmap and reason codes, extracted fields, call consent clip
Measured
Every case measured. Better every week.
Every conversation is reviewed overnight. What it finds comes back as a change for your SOP owner to approve.
Of every 100 applications
Applications started100
Documents submitted82
Documents verified76
Welcome call done72
Accounts opened68
Illustrative share of a month's volume reaching each stage.
This week's suggestion · from the nightly review
18% of PAN photos needed a retake because of glare. Proposal: send a 5-second photo tip before asking for the PAN.
Nothing changes until your SOP owner approves it.
On the record, every case
- Consent captured with time and channel
- Each document check with evidence
- Every human decision with name and reason
- Full replay of the application
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.