Use cases/Healthcare
Appointment desk and no-show reduction
Books, confirms and reschedules OPD and diagnostics slots on every channel, and refills freed slots.
VoiceWhatsAppWebsiteReads documentsLive in about 4 weeks
- No busy tone, 24/7
- Fewer empty OPD slots
- Mid-call language switching
How it runs
85%of calls handled start to finish by AI employees
- Every month
- 60,000
- calls
- Your team steps in
- Warm handoff
- Immediate transfer, no hold
Illustrative. A 30-day pilot measures your own baseline.
One call, start to finish
A patient books a cardiology visit
On a call
One call, start to finish
A patient books a cardiology visit
On a call
Booking requestReferral sent on WhatsApp
Patient
I need to see a cardiologist this week. My GP's referral is on WhatsApp.
Voice
An appointment, with a referral, understood in the first turn.
Case record
- 01Request loggedCardiology
- 02Slot heldThu 11:30
- 03Red flagChest pain
- 04TransferredTriage nurse
- 05Emergency loggedSlot reoffered
One call, start to finish
A patient books a cardiology visit
On a call
01Booking requestReferral sent on WhatsApp
Patient
I need to see a cardiologist this week. My GP's referral is on WhatsApp.
Voice
An appointment, with a referral, understood in the first turn.
02Slot foundThe referral picks the doctor
AI employee
Thank you. The referral is for Dr Menon in cardiology. Thursday at 11:30 is free.
Referral letterDoctor scheduleDocument intelligence
The referral picks the right department and doctor.
03Red flagChest pain heard
Patient · Actually, I've had some chest pain since this morning.
AI employee
I'm connecting you to our triage nurse right now. Please stay on the line.
Red-flag listYour SOP
Red-flag words go straight to a nurse, never to a booking.
04Nurse on the lineA warm transfer
Triage nurse
I'm here, and I can see everything you've told us. Please come to emergency now.
Your team
A warm handoff: the nurse has the whole call before saying a word.
05Slot reofferedWaiting list told
On record
Emergency visit logged. Thursday's slot offered to the waiting list.
Call recordedTriage time loggedSlot reofferedAudit trail
Every call, and how fast a nurse was reached.
Case record
- 01Request loggedCardiology
- 02Slot heldThu 11:30
- 03Red flagChest pain
- 04TransferredTriage nurse
- 05Emergency loggedSlot reoffered
The workflow
Your SOP, run step by step.
6 steps across your customer, AI employees, your team and your systems. 85% of cases run start to finish without a person; your team steps in at one point, only when the SOP says.
AI employees do the workYour team, only when the SOP saysReads and checks documents
Your SOP and your people
Written once by you. Followed on every case.
The SOP, as writtenPlain words, the way your team already works
Answer every call and chat. Find the right doctor and slot and book it. Send a WhatsApp confirmation and a reminder the day before. If the patient describes red-flag symptoms, transfer to the triage nurse at once. Offer freed slots to the waiting list.
Document intelligence: Reads referral letters and prescriptions sent on WhatsApp to pick the right department.
Where your people step inWarm handoff
- Who
- Triage nurses on duty
- When
- Chest pain, breathing trouble or other red-flag words; patient asks for a person
- Within
- Immediate transfer, no hold
- They see
- Patient, symptoms in their words, booking context
Measured
Every case measured. Better every week.
Every conversation is reviewed overnight. What it finds comes back as a change for your SOP owner to approve.
Of every 100 calls
Calls and chats100
Answered100
Booked72
Reminded72
Attended64
Illustrative share of a month's volume reaching each stage.
This week's suggestion · from the nightly review
Patients asked for 'the same doctor as last time'. Proposal: offer the previous doctor first from the HIS history.
Nothing changes until your SOP owner approves it.
On the record, every case
- Every booking, change and cancellation
- Red-flag detections and the transfer time
- Reminder delivery status
- Consent for messages
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.