Voxket AI Privacy Policy

Introduction

Voxket AI ("Voxket," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (name, email address, password, company information)
• Use our Services (audio, video, screen data, chat messages, transcripts)
• Contact us for support or inquiries
• Participate in surveys or provide feedback
• Subscribe to our newsletters or marketing communications

1.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Performance and diagnostic data
• Cookies and similar tracking technologies

1.3 Content Data

When you use our Platform, we process:

• Voice recordings and audio data
• Video recordings and visual content
• Screen sharing data
• Text transcripts and conversation logs
• Metadata associated with your content

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To process and deliver AI-powered voice, video, and chat interactions
• To improve, personalize, and expand our Services
• To understand and analyze how you use our Services
• To develop new products, features, and functionality
• To communicate with you about service updates, security alerts, and support
• To send you marketing and promotional communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Speech-to-text and text-to-speech engines
• Large language model providers
• Video and emotion recognition services
• Analytics and monitoring tools
• Payment processors

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to provide you with the Services and fulfill the purposes outlined in this Privacy Policy. When you delete your account or request deletion of your data, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal, regulatory, or security purposes.

Content data (audio, video, transcripts) may be retained for a shorter period based on your account settings and usage patterns.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of system activities
• Employee training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us at support@voxket.ai. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential cookies: Required for the Services to function
• Analytics cookies: Help us understand how visitors use our Services
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track advertising effectiveness

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

11. Voice and Video Cloning

Our Services include voice and video cloning features. By using these features, you represent and warrant that you have obtained all necessary consents from individuals whose voice or likeness is being cloned. We process this data solely to provide the cloning service and do not use it for any other purpose without explicit consent.

Voice and video training data is encrypted and stored securely. You may request deletion of training data at any time by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes, we will provide prominent notice or seek your consent where required by law.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.