Voxket AI Privacy Policy

Introduction

Voxket AI ("Voxket," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Services.

Who We Are (Data Controller)

Voxket AI Pvt Ltd ("Voxket") is the data controller for personal data collected through our website and for the account information of our customers' users. Where we process personal data on behalf of our customers through our Services (for example, call recordings or chat transcripts of our customers' end users), our customer is the data controller and Voxket acts as a data processor under our Data Processing Agreement (voxket.ai/dpa).

Voxket AI Pvt Ltd, No.581, 2nd Floor, 1st Main Road, Sector 6, HSR Layout, C/o Incubex Business Consulting Ser Pvt. ltd., Bengaluru-560102, Karnataka, India.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (name, email address, password, company information)
• Use our Services (audio, video, screen data, chat messages, transcripts)
• Contact us for support or inquiries
• Participate in surveys or provide feedback
• Subscribe to our newsletters or marketing communications

1.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Performance and diagnostic data
• Cookies and similar tracking technologies

1.3 Content Data

When you use our Platform, we process:

• Voice recordings and audio data
• Video recordings and visual content
• Screen sharing data
• Text transcripts and conversation logs
• Metadata associated with your content

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To process and deliver AI-powered voice, video, and chat interactions
• To improve, personalize, and expand our Services
• To understand and analyze how you use our Services
• To develop new products, features, and functionality
• To communicate with you about service updates, security alerts, and support
• To send you marketing and promotional communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

Legal Basis for Processing (GDPR)

If you are in the European Economic Area or the United Kingdom, we process your personal data only where we have a legal basis to do so under the GDPR:

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Speech-to-text and text-to-speech engines
• Large language model providers
• Video and emotion recognition services
• Analytics and monitoring tools
• Payment processors

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to provide you with the Services and fulfill the purposes outlined in this Privacy Policy. When you delete your account or request deletion of your data, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal, regulatory, or security purposes.

Content data (audio, video, transcripts) may be retained for a shorter period based on your account settings and usage patterns.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of system activities
• Employee training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

You have the following rights:

1. Right to be informed – to know what personal data we collect and how we use it.
2. Right of access – to get a copy of your personal data.
3. Right to rectification – to correct wrong or incomplete data.
4. Right to erasure ("right to be forgotten") – to ask us to delete your data.
5. Right to restriction of processing – to ask us to limit how we use your data.
6. Right to data portability – to get your data in a machine-readable format.
7. Right to object to processing – to object to how we use your data.
8. Rights in relation to automated decision-making and profiling – not to be subject to decisions made only by automated means that significantly affect you.
9. Right to withdraw consent – to withdraw your consent at any time.
10. Right to lodge a complaint with a supervisory authority – including the Data Protection Board of India.

To use any of these rights, email support@voxket.ai or dpo@voxket.ai. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential cookies: Required for the Services to function
• Analytics cookies: Help us understand how visitors use our Services
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track advertising effectiveness

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your personal data is stored in India (AWS Asia Pacific – Mumbai, with backups in Hyderabad). Some of our service providers, including our AI and speech providers, process data in the United States. Where personal data from the European Economic Area or the United Kingdom is transferred to a country that does not have an adequacy decision, we use the European Commission's Standard Contractual Clauses or another lawful transfer mechanism, together with additional safeguards where needed. Transfers of personal data of Indian data principals outside India comply with the Digital Personal Data Protection Act, 2023 and any restrictions notified under it. You can request more information about these safeguards by contacting our Data Protection Officer.

Automated Decision-Making

Our AI agents analyse conversations (for example, transcription and sentiment analysis) to deliver the Services. We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing.

11. Voice and Video Cloning

Our Services include voice and video cloning features. By using these features, you represent and warrant that you have obtained all necessary consents from individuals whose voice or likeness is being cloned. We process this data solely to provide the cloning service and do not use it for any other purpose without explicit consent.

Voice and video training data is encrypted and stored securely. You may request deletion of training data at any time by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes, we will provide prominent notice or seek your consent where required by law.

13. Contact Us and Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing how we handle personal data. If you have any questions about this Privacy Policy, or want to exercise your rights or raise a concern, please contact our DPO:

For general support questions: support@voxket.ai

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.