Use cases/Logistics & Mobility
Failed delivery (NDR) resolution
Calls the consignee after a failed attempt, fixes the address or reschedules, and updates the system.
WhatsAppVoiceReads documentsLive in about 3 weeks
- More deliveries saved
- Fewer RTOs
- Disputes investigated, not ignored
How it runs
85%of failed deliveries handled start to finish by AI employees
- Every month
- 50,000
- failed deliveries
- Your team steps in
- Escalation queue
- Before the next run
Illustrative. A 30-day pilot measures your own baseline.
One call, start to finish
A missed delivery, rescheduled
On WhatsApp
One call, start to finish
A missed delivery, rescheduled
On WhatsApp
Failed deliveryConsignee messaged in 30 minutes
AI employee
Hi Priya, we couldn't deliver order D-3318 today. When should we come back?
Your systems
Sent within 30 minutes of the failed attempt.
Case record
- 01Consignee reachedOrder D-3318
- 02Address correctedBlue gate
- 03Scan checked3:12 pm
- 04Rider at faultCoached
- 05Re-attempt6 to 8 pm
One call, start to finish
A missed delivery, rescheduled
On WhatsApp
01Failed deliveryConsignee messaged in 30 minutes
AI employee
Hi Priya, we couldn't deliver order D-3318 today. When should we come back?
Your systems
Sent within 30 minutes of the failed attempt.
02Address fixLandmark photo read
Customer · Tomorrow evening. The house is behind the temple. Here's a photo.
AI employee
Thanks. I've added 'behind Ganesh temple, blue gate' to the address. Tomorrow, 6 to 8 pm?
Landmark photoDocument intelligence
The landmark photo is read and the address corrected.
03Attempt disputeChecked against the scan
Customer · Also, nobody came today. No one rang the bell.
AI employee
I'll have that checked. The rider's scan shows an attempt at 3:12 pm.
Rider scanGPS logYour records
The claim is checked against the rider's scan and location.
04Hub reviewA supervisor investigates
Hub supervisor
The rider wasn't at your door. Sorry. Tomorrow's delivery is on priority.
Your team
A claim of a fake attempt goes to a person, every time.
05Re-attemptTomorrow, on priority
On record
Re-attempt booked for tomorrow, 6 to 8 pm. Shipment updated.
Chat keptAddress updatedClaim loggedAudit trail
Every failed delivery, and why it failed.
Case record
- 01Consignee reachedOrder D-3318
- 02Address correctedBlue gate
- 03Scan checked3:12 pm
- 04Rider at faultCoached
- 05Re-attempt6 to 8 pm
The workflow
Your SOP, run step by step.
6 steps across your customer, AI employees, your team and your systems. 85% of cases run start to finish without a person; your team steps in at one point, only when the SOP says.
AI employees do the workYour team, only when the SOP saysReads and checks documents
Your SOP and your people
Written once by you. Followed on every case.
The SOP, as writtenPlain words, the way your team already works
When a delivery fails, message the consignee within 30 minutes and call if there is no reply. Fix the address or book a new window. If the customer says no attempt was made, send it to the hub supervisor. Update the shipment.
Document intelligence: Reads address corrections and landmark photos.
Where your people step inEscalation queue
- Who
- Hub supervisors
- When
- Customer disputes the attempt, repeated failures
- Within
- Before the next run
- They see
- Rider GPS, call summary, attempt history
Measured
Every case measured. Better every week.
Every conversation is reviewed overnight. What it finds comes back as a change for your SOP owner to approve.
Of every 100 failed deliveries
Failed deliveries100
Consignee reached82
Address or slot fixed60
Re-attempt delivered48
Fake attempt disputes6
Illustrative share of a month's volume reaching each stage.
This week's suggestion · from the nightly review
Consignees respond more to WhatsApp voice notes. Proposal: send a 10-second voice note before the call.
Nothing changes until your SOP owner approves it.
On the record, every case
- Every attempt and call
- Address changes
- Dispute outcomes
- Re-attempt result
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.