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Voxket use cases: AI employees for the work your industry repeats

Example: a borrower asks to split this month's EMI: Hardship call. Borrower: I can't pay the full EMI this month. Can I pay some of it now? Plan offered. AI employee: You can pay ₹6,000 today and the other ₹4,200 by the 20th, with no late fee. Payment matched. AI employee: Got it. UTR 4108 7723 matches ₹6,000 against your loan. Waiver approved. Collections supervisor: Approved. The ₹590 bounce charge is waived this once. Case closed. On record: Promise to pay: ₹4,200 by 20 Oct. Receipt sent on WhatsApp.

Banking & NBFCFull workflow →

EMI collections and promise-to-pay

Example: a borrower asks to split this month's EMI

accounts a month
100K
accounts a month
handled by AI
85%
handled by AI
to go live
4 wks
to go live

Banking & NBFCFull workflow →

EMI collections and promise-to-pay

Example: a borrower asks to split this month's EMI

accounts a month
100K
accounts a month
handled by AI
85%
handled by AI
to go live
4 wks
to go live

Hardship callBorrower can't pay in full

Borrower

I can't pay the full EMI this month. Can I pay some of it now?

Voice

Part payment on loan LN-4521, understood in the first turn.

Case record

  1. 01Request loggedPart payment
  2. 02Plan offered₹6,000 now
  3. 03Payment matchedUTR 4108 7723
  4. 04Waiver approved₹590
  5. 05Promise to pay₹4,200 by 20 Oct

Banking & NBFCFull workflow →

EMI collections and promise-to-pay

Example: a borrower asks to split this month's EMI

accounts a month
100K
accounts a month
handled by AI
85%
handled by AI
to go live
4 wks
to go live
  1. 01Hardship callBorrower can't pay in full

    Borrower

    I can't pay the full EMI this month. Can I pay some of it now?

    Voice

    Part payment on loan LN-4521, understood in the first turn.

  2. 02Plan offeredInside the collections policy

    AI employee

    You can pay ₹6,000 today and the other ₹4,200 by the 20th, with no late fee.

    Collections policyLoan systemYour SOP

    Every option offered is one the collections policy allows.

  3. 03Payment matchedScreenshot to loan account

    Borrower · Done. I've sent you the payment screenshot.

    AI employee

    Got it. UTR 4108 7723 matches ₹6,000 against your loan.

    Payment screenshotDocument intelligence

    The screenshot is read and matched to the loan account.

  4. 04Waiver approvedA supervisor decides

    Borrower · Can you also waive the bounce charge?

    Collections supervisor

    Approved. The ₹590 bounce charge is waived this once.

    Your team

    Waivers above policy go to a supervisor with the whole call, within 2 hours.

  5. 05Case closedPromise to pay on file

    On record

    Promise to pay: ₹4,200 by 20 Oct. Receipt sent on WhatsApp.

    Call recordedCalling hours checkedDisclosures checkedApproval loggedAudit trail

    Ready for your auditors and the regulator, call by call.

Case record

  1. 01Request loggedPart payment
  2. 02Plan offered₹6,000 now
  3. 03Payment matchedUTR 4108 7723
  4. 04Waiver approved₹590
  5. 05Promise to pay₹4,200 by 20 Oct
See the full banking collections workflow

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