An AI chat widget that resolves, not just replies.
An AI chat widget is the chat window on your website or app, run by an AI agent instead of a scripted bot. Voxket's chat agent answers from your own documents, understands screenshots and photos, acts in your systems to settle the request, and hands the chat to your team with full context when a person is needed.
What it does
Not a bot that talks. An AI employee that does the work.
Each of these runs inside your SOP: what it may do on its own, where it stops, and who it hands over to.
Answers from your knowledge
Trained on your help centre, policies and product data.
Understands images
Reads screenshots, photos and documents dropped into the chat.
Resolves in your systems
Tracks orders, books slots, raises tickets and updates records.
Talk instead of type
Customers switch to voice in the same widget.
Remembers the customer
Picks up where the last chat, call or WhatsApp left off.
Hands off to your team
Live takeover with the transcript and a summary.
How it starts
Live in four steps, starting from your SOP.
Step 1
Add one snippet
Paste it into your site, or add the SDK to your app.
Step 2
Bring your SOP and knowledge
Help articles, policies and the way your team settles each request.
Step 3
Set its limits
Decide what it does alone and what needs your team's approval.
Step 4
Watch it improve
Every chat is reviewed; gaps become fixes to the SOP.
Side by side
A rule-based chatbot, or Voxket.
The same work, done two ways.
| What | A rule-based chatbot | Voxket AI chat widget |
|---|---|---|
| Understanding | UnderstandingKeywords and decision trees | UnderstandingFree text in 70+ languages |
| Answers | AnswersCanned replies | AnswersFrom your own documents |
| Actions | ActionsA link to a form | ActionsDone in your systems |
| Images | ImagesIgnored | ImagesRead and understood |
| Handoff | HandoffNew ticket, start again | HandoffLive takeover with context |
| Quality | QualityUnchecked | QualityEvery chat reviewed |
Where it runs
Use cases it runs end to end.
Each one an SOP turned into a workflow, with your team stepping in only where the SOP says.
- Retail & E-commerceOrder status, returns and refundsAnswers "where is my order", processes returns and screens damage photos on every channel.See the workflow
- Real EstateLead qualification and site visitsAnswers every ad and website lead in seconds, qualifies on budget and timeline, and books the site visit.See the workflow
- HealthcareAppointment desk and no-show reductionBooks, confirms and reschedules OPD and diagnostics slots on every channel, and refills freed slots.See the workflow
- AutomotiveService booking and remindersRecognises the caller and the vehicle, offers slots and books into the workshop calendar.See the workflow
Questions
AI chat widget: your questions, answered.
Something else on your mind? Write to sales@voxket.ai.
What is an AI chat widget?
An AI chat widget is a chat window on a website or app that is answered by an AI agent. Voxket's chat agent understands free-text questions, answers from your own knowledge, acts in your systems (orders, bookings, tickets) and hands the conversation to your team when a person is needed.
How do I add the AI chat widget to my website?
Paste one snippet into your website's HTML; it works with any website platform. For web and mobile apps, use the Voxket SDK. You choose the widget's name, colours and greeting.
How is it different from a normal chatbot?
A normal chatbot matches keywords to scripted replies and sends people to a form. Voxket's chat agent understands what the customer means, answers from your documents, does the task in your systems and follows your SOP, including when to bring in a person.
Can the chat widget also do voice and video?
Yes. Customers can switch from typing to talking in the same widget, and a video agent can join for face-to-face help. The AI keeps one memory of the customer across chat, voice, WhatsApp and calls.
Which languages does the chat agent support?
70+ languages, 22 of them Indian, including Hindi, Tamil, Telugu and Bengali. It replies in the language the customer writes in.
Will the AI make up answers?
Each agent answers from your approved knowledge and follows your SOP. When it doesn't know, it says so and hands off. Every chat is reviewed by Voxket's Audit AI employee, and flagged answers become fixes.
Why choose Voxket's AI chat widget?
It does the work, not just the talking: it resolves requests in your systems, reads images, switches to voice, remembers customers across channels and is reviewed on every chat. It runs on the same certified platform (SOC 2 Type II, ISO/IEC 27001:2022) that handles about a million conversations a month.
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.