An AI call center that never puts anyone on hold.
An AI call center uses AI voice agents to answer inbound calls and run outbound campaigns, with people handling only the cases that need them. Voxket's AI call center handles about 500,000 calls a month, reviews every call instead of a 2% sample, and costs up to 65% less per case than a traditional floor.
What it does
Not a bot that talks. An AI employee that does the work.
Each of these runs inside your SOP: what it may do on its own, where it stops, and who it hands over to.
Inbound, no queue
Every call answered at once, at peak hours and at night.
Outbound campaigns
Collections, renewals, reminders and lead calls, in your calling windows.
100% call QA
The Audit AI employee checks every call against your SOP.
Handoff and takeover
Your agents step in with a summary and the suggested next step.
Outcomes written back
Dispositions, promises to pay and callbacks logged in your CRM.
Insight from every call
Complaint trends, script gaps and missed sales, across all calls.
How it starts
Live in four steps, starting from your SOP.
Step 1
Bring your scripts and SOPs
The queues, campaigns and rules your floor runs today.
Step 2
Connect your telephony
Your SIP trunk, cloud telephony or dialler.
Step 3
Start with one queue
One inbound line or one campaign, measured against your baseline.
Step 4
Widen, queue by queue
AI takes the volume; your people take exceptions and approvals.
Side by side
A traditional call center, or Voxket.
The same work, done two ways.
| What | A traditional call center | Voxket AI call center |
|---|---|---|
| Hold time | Hold timeMinutes at peak | Hold timeNone |
| Hours | HoursShifts and overtime | Hours24/7 |
| QA coverage | QA coverage~2% sampled | QA coverage100% reviewed |
| Ramp-up | Ramp-upWeeks of hiring and training | Ramp-upAI agents trained on your SOPs |
| Languages | LanguagesPer agent | Languages70+, 22 of them Indian |
| Cost | CostGrows with headcount | CostUp to 65% lower per case |
Where it runs
Use cases it runs end to end.
Each one an SOP turned into a workflow, with your team stepping in only where the SOP says.
- Banking & NBFCEMI collections and promise-to-payReminds, negotiates within policy, sends the pay link and confirms the payment, in the borrower's language.See the workflow
- InsurancePre-issuance verification callsConfirms what the customer bought, in their language, before the policy is issued, with every answer recorded.See the workflow
- Telecom & UtilitiesOutage and billing lineAnswers fault, bill and recharge questions instantly, and warns customers before they call.See the workflow
- Logistics & MobilityFailed delivery (NDR) resolutionCalls the consignee after a failed attempt, fixes the address or reschedules, and updates the system.See the workflow
- AutomotiveService booking and remindersRecognises the caller and the vehicle, offers slots and books into the workshop calendar.See the workflow
Questions
AI call center: your questions, answered.
Something else on your mind? Write to sales@voxket.ai.
What is an AI call center?
An AI call center is a contact center where AI voice agents answer inbound calls and make outbound calls, following the company's scripts and SOPs, while people handle exceptions, approvals and sensitive cases. Every call is recorded, transcribed and reviewed automatically.
Can an AI call center replace my BPO?
It takes over the repeatable volume: the calls that follow a script or SOP. Your people, in-house or at a BPO partner, handle exceptions, approvals and sensitive cases with full context. Most teams move one queue at a time and measure the result before widening.
Does it work with my dialler and telephony?
Yes. Voxket connects through SIP trunking or your cloud telephony provider, so you keep your numbers. Outbound campaigns run inside the calling windows and lists you set.
How does AI quality monitoring work?
Every call is recorded and transcribed, then Voxket's Audit AI employee checks it against your SOP: disclosures read, limits respected, tone and outcome. Flags arrive with the evidence, and repeated issues become fixes to the SOP.
Is outbound AI calling compliant?
You set the rules in the SOP: consent and do-not-call lists, calling windows, required disclosures and escalation limits. Every call follows them and is recorded, so your compliance team can check any call.
How much can an AI call center save?
Up to 65% lower cost per case, by Voxket's model of the same work done on a traditional floor. A pilot on one queue measures your own baseline before you widen.
Why choose Voxket for an AI call center?
Voxket already runs about 500,000 calls a month, including for banks and NBFCs. It reviews every call, speaks 70+ languages, replies in under 400 ms, keeps your people in the loop and is SOC 2 Type II and ISO/IEC 27001:2022 certified, with on-premise deployment for regulated teams.
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.