AI video agents for face-to-face service at scale.
An AI video agent meets customers face to face in a video window: it talks, listens, sees what the customer shows on camera or on screen, and guides them step by step. Voxket's video agent runs in a widget on your website or app, with your brand's avatar and voice, and your team one click away.
What it does
Not a bot that talks. An AI employee that does the work.
Each of these runs inside your SOP: what it may do on its own, where it stops, and who it hands over to.
Sees what customers show
Reads IDs, forms and products held up to the camera.
Guides on screen
Follows a shared screen and walks customers through each step.
Your brand's face
A branded avatar and voice, the same on every session.
Any language
Face-to-face help in 70+ languages, 22 of them Indian.
Onboarding, start to finish
Collects details and documents, checks them and fills your forms.
Your officer joins
A person joins the same session, briefed, when the SOP needs one.
How it starts
Live in four steps, starting from your SOP.
Step 1
Add the video widget
On your website, or in your app through the SDK.
Step 2
Bring your SOP
The steps, checks and limits of the session your team runs today.
Step 3
Choose avatar and voice
Your brand's face and voice, in every language you serve.
Step 4
Go live, reviewed
Every session transcribed, summarised and checked.
Side by side
A human video desk, or Voxket.
The same work, done two ways.
| What | A human video desk | Voxket AI video agents |
|---|---|---|
| Availability | AvailabilityOffice hours, by appointment | AvailabilityOn demand, 24/7 |
| Waiting | WaitingQueue for a free agent | WaitingStarts at once |
| Languages | LanguagesWhoever is free | Languages70+, 22 of them Indian |
| Document checks | Document checksBy eye, after the call | Document checksRead and checked live |
| Consistency | ConsistencyVaries by agent | ConsistencyYour SOP on every session |
| Record | RecordNotes typed afterwards | RecordTranscript and summary, every time |
Where it runs
Use cases it runs end to end.
Each one an SOP turned into a workflow, with your team stepping in only where the SOP says.
- Banking & NBFCCustomer onboarding and KYCCollects documents on WhatsApp, verifies them, catches tampering and opens the account the same day.See the workflow
- InsurancePre-issuance verification callsConfirms what the customer bought, in their language, before the policy is issued, with every answer recorded.See the workflow
- HealthcareAppointment desk and no-show reductionBooks, confirms and reschedules OPD and diagnostics slots on every channel, and refills freed slots.See the workflow
Questions
AI video agents: your questions, answered.
Something else on your mind? Write to sales@voxket.ai.
What is an AI video agent?
An AI video agent is an AI that talks with customers face to face in a video window. It listens and speaks like a person, sees what the customer shows on camera or shares on screen, follows your SOP and hands the session to your team when needed.
Where can I use an AI video agent?
Customer onboarding and KYC assistance, product demos, insurance verification, patient intake, technical support with screen sharing, and any service your team now gives over video calls.
Can it replace video KYC officers?
Regulated checks such as RBI's video KYC (V-CIP) still need your authorised officer. The AI video agent prepares the session: it collects and checks documents, answers questions and hands a ready case to your officer, who joins the same session.
Can the avatar look and sound like our brand?
Yes. Choose or create an avatar and voice for your brand, and keep them the same across every session and language.
Does it work on mobile?
Yes. The video widget runs in mobile and desktop browsers, and the SDK brings it into your iOS and Android apps.
Is video data secure?
Sessions are encrypted (TLS 1.2+ in transit, AES-256 at rest), ID numbers are masked before the AI reads them, and Voxket is SOC 2 Type II and ISO/IEC 27001:2022 certified, with on-premise deployment available.
Why choose Voxket for AI video agents?
The video agent is part of one AI workforce: the same agent, memory and SOP across video, calls, WhatsApp and chat. It reads documents with forensic checks, keeps a full record of every session and runs on a platform certified for banks and insurers.
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.