AI voice agents that pick up, follow your SOP and finish the job.
An AI voice agent is software that holds a real phone conversation: it hears the caller, understands what they need, answers in their language and acts in your systems. Voxket's voice agents work on phone lines, WhatsApp calls and a voice widget in your website or app, in 70+ languages, with replies in under 400 ms.
What it does
Not a bot that talks. An AI employee that does the work.
Each of these runs inside your SOP: what it may do on its own, where it stops, and who it hands over to.
Inbound calls
Every call answered on the first ring, day and night, and resolved or routed.
Outbound calls
Reminders, collections, verification and lead calls, dialled at scale in your calling hours.
The caller's language
70+ languages, 22 of them Indian. Callers speak naturally, no keypad menus.
A voice widget
Customers tap to talk in your website or app. No phone number needed.
Acts while it talks
Looks up orders, books slots, takes payments and updates your CRM mid-call.
Warm handoff
Transfers to a person with a summary, so no one asks the customer to repeat.
How it starts
Live in four steps, starting from your SOP.
Step 1
Bring your SOP
The script, rules and limits your team follows today.
Step 2
Get an AI SOP
Steps, rules and approvals become the workflow your voice agent follows.
Step 3
Connect your lines
Your numbers over SIP or your telephony provider, WhatsApp calling and the voice widget.
Step 4
Go live, reviewed
Every call recorded, transcribed and checked; your team approves anything above its limits.
Side by side
IVR and a call queue, or Voxket.
The same work, done two ways.
| What | IVR and a call queue | Voxket AI voice agents |
|---|---|---|
| Waiting | WaitingHold queues at peak | WaitingEvery call answered at once |
| Menus | MenusPress 1, press 2 | MenusSays what they need, in their words |
| Languages | LanguagesOne or two per agent | Languages70+, 22 of them Indian |
| Hours | HoursShift-bound | Hours24/7 |
| Quality checks | Quality checks~2% of calls sampled | Quality checks100% of calls reviewed |
| Cost | CostGrows with headcount | CostUp to 65% lower per case |
Where it runs
Use cases it runs end to end.
Each one an SOP turned into a workflow, with your team stepping in only where the SOP says.
- Banking & NBFCEMI collections and promise-to-payReminds, negotiates within policy, sends the pay link and confirms the payment, in the borrower's language.See the workflow
- InsurancePre-issuance verification callsConfirms what the customer bought, in their language, before the policy is issued, with every answer recorded.See the workflow
- HealthcareAppointment desk and no-show reductionBooks, confirms and reschedules OPD and diagnostics slots on every channel, and refills freed slots.See the workflow
- AutomotiveService booking and remindersRecognises the caller and the vehicle, offers slots and books into the workshop calendar.See the workflow
- Telecom & UtilitiesOutage and billing lineAnswers fault, bill and recharge questions instantly, and warns customers before they call.See the workflow
Questions
AI voice agents: your questions, answered.
Something else on your mind? Write to sales@voxket.ai.
What is an AI voice agent?
An AI voice agent is software that answers and makes phone calls like a trained team member. It turns speech into text, understands what the caller needs, decides the next step from your SOP, acts in your systems and speaks the reply. Voxket's voice agents do this in 70+ languages, with replies in under 400 ms.
Can the AI voice agent speak Hindi and other Indian languages?
Yes. Voxket's voice agents speak 70+ languages, 22 of them Indian, including Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Malayalam and Gujarati. Callers speak naturally, in their own words, instead of pressing keys through a menu.
Does it work with my existing phone numbers?
Yes. Voxket connects to your existing numbers through SIP trunking or your existing cloud telephony provider, and the same agent also handles WhatsApp Business calls and in-app voice through the voice widget.
What happens when a caller needs a person?
The agent follows your SOP. At an approval limit, a complaint or a request for a human, it transfers the call to your team with a summary of who is calling, what they need and what has been done, so the customer never repeats themselves. Your team can also take over any live call.
How fast does it respond?
A typical reply starts in under 400 milliseconds, quick enough for a natural phone conversation without awkward pauses. Voxket runs its own speech models for live calls: Megh hears, Ortara speaks.
Is it secure enough for banks and insurers?
Yes. Voxket is SOC 2 Type II and ISO/IEC 27001:2022 certified and built for India's DPDP Act. Card and ID numbers are masked before the AI reads them, every call is recorded and reviewed, and the whole stack can run on your own servers, fully air-gapped.
Why choose Voxket over other AI voice agent platforms?
Voxket is built for regulated, high-volume work. It already handles about 500,000 calls a month for enterprises including banks and NBFCs, runs its own speech and language models for speed and cost, reviews every call instead of a sample, and can be deployed on-premise. Each agent follows your written SOP, so it behaves the same way on every call.
Voxket AI Office
Your AI office is ready when you are.
Bring one SOP. We'll show it running.
Go beyond intelligence.