Let customers book appointments inside WhatsApp
Connect includes a full appointment-scheduling engine that works inside WhatsApp. Customers pick a location and service, see live availability, and book, reschedule, or cancel in-chat, and it lands in a real calendar with real rules: time zones, per-weekday availability, holiday exceptions, recurring bookings, concurrency and lead-time limits, and pricing plans. This is the proven clinic use case, generalized.
What this changes for your team
- Self-serve booking on WhatsApp: no back-and-forth, no manual entry.
- Real availability: weekday rules, exceptions, lead time, and concurrency prevent bad bookings.
- Reschedule and cancel in-chat: customers manage their own appointments.
- Priced and recurring: pricing plans and RRULE recurrence for real-world scheduling.
From setup to running
- 01
Set up calendars
Create calendars with a time zone, work hours, slot duration, concurrency, lead time, and booking horizon.
- 02
Define availability
Add per-weekday rules, holiday and exception days, and recurring-availability rules.
- 03
Add locations and pricing
Attach map-based locations and pricing plans in any currency (default INR).
- 04
Book in WhatsApp
A workflow or AI agent walks the customer through location, service, slot, and confirm, then books, reschedules, or cancels.
What's inside
Calendars with rules
Time zone, work hours, slot duration, max concurrent slots, minimum lead time, and maximum advance horizon.
Availability and exceptions
Per-weekday availability, holiday and custom-hours exceptions, and recurring-availability rules.
Recurring bookings
RRULE-based recurrence with master/child occurrences and exception handling.
Reschedule and cancel
Full reschedule chains and cancellation, initiated from the conversation.
Pricing plans
Per-plan amounts in any currency (default INR), attached to bookings.
Map-based locations
Locations with coordinates and an address picker.
In-chat function set
The flow engine calls locations, calendars, availability, slots, pricing, and create/reschedule/cancel, so booking happens conversationally.
Where it fits
Common questions
Can customers actually book appointments inside WhatsApp?
Yes. A workflow or AI agent walks the customer through choosing a location, service, and time, then the scheduling engine creates the booking, no human data entry, and it syncs to a real calendar with real availability rules.
Does it prevent double-booking?
Yes. Calendars enforce slot duration, maximum concurrent slots, minimum lead time, and a booking horizon, so customers can only book valid, available slots.
Can customers reschedule or cancel themselves?
Yes. Reschedule and cancel are available in-chat, with full reschedule chains and cancellation handling, so customers manage their own appointments without contacting staff.
Does it handle recurring appointments?
Yes. Recurring bookings use RRULE recurrence with master and child occurrences and exception handling, for standing or repeating appointments.
Can I charge for appointments?
Yes. Attach pricing plans in any currency (default INR) to bookings.
Is this really built for scheduling, or is it a generic bot?
It is a real scheduling engine. Connect originated as a clinic appointment-booking agent, so calendars, availability, recurrence, exceptions, and pricing are core capabilities, not a workaround on top of a chatbot.
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