🧾 Help Center
AI Help Center — Self-Service that Works
Empower users to find answers — without frustration.
💡 The Challenge
Traditional Help Systems Fail Users
Most FAQ systems are static and limited. Customers want conversational help, not search boxes.
Static FAQ Limitations
Traditional FAQs can't handle nuanced questions or provide contextual answers.
Search Box Frustration
Users struggle with keyword matching and often can't find what they're looking for.
Lack of Context
Static systems don't understand user intent or provide personalized responses.
Support Escalation
Users give up on self-service and contact support for simple issues.
🧩 Solution Overview
Conversational Knowledge Assistant
Voxket's AI Help Center Agent understands intent and context — pulling live answers from docs, knowledge bases, and FAQs to resolve user queries instantly.
Self-service that actually helps — conversational, contextual, and intelligent.
⚙️ What It Does
Intelligent Knowledge Retrieval
Conversational search
Natural language queries with context memory for follow-up questions.
RAG-powered retrieval
Real-time document search and answer generation from your knowledge base.
Image-based queries
Upload screenshots or images and ask 'What is this error?' for visual help.
Voice + chat interfaces
Multi-modal interaction for accessibility and user preference.
Smart escalation
Automatic handoff to live support when queries can't be resolved.
Usage analytics
Track most-viewed topics and failed queries for content optimization.
🔗 Integrations
Connect Your Knowledge Sources
Documentation
Notion
Confluence
Google Drive
GitBook
Support Platforms
Zendesk
Freshdesk
Intercom
Help Scout
Cloud Storage
S3
SharePoint
GCS
Dropbox
Analytics
Google Analytics
Mixpanel
Amplitude
Custom APIs
💼 Business Impact
Measurable Self-Service Success
🧠 Self-Service Rate
70% automation
💬 CSAT
+22% improvement
🕓 Response Time
Instant
⚙️ Technical Highlights
Advanced Knowledge Processing
Document chunking and embedding for RAG
Citation tracking for reliable answers
Audit log of all retrieved sources
Real-time analytics dashboard
🎯 Ready to Help?
