💬 Customer Support
AI Customer Support — Always On. Always Right.
Deliver 24/7 human-like support that resolves, remembers, and learns.
💡 The Challenge
Support Teams Are Overwhelmed
Support teams are drowning in repetitive tickets — order issues, status checks, returns, policy clarifications. Customers expect instant, personalized service — but scaling human agents around the clock is expensive.
Repetitive Query Overload
70% of support tickets are Tier-1 issues that could be automated — order status, returns, password resets.
24/7 Coverage Costs
Scaling human agents around the clock is expensive and leads to inconsistent service quality.
Context Loss
Customers have to repeat their issues when transferred between agents or channels.
Response Time Pressure
Customers expect instant responses, but human agents need time to research and respond.
🧩 Solution Overview
AI-Powered Resolution Engine
The AI Customer Support Agent handles inbound queries across voice, chat, IVR, and video, powered by LLM reasoning, RAG-based knowledge retrieval, and real-time CRM integrations.
It doesn't just respond — it resolves.
Voxket turns your support operations into an always-available AI workforce — resolving 70% of Tier-1 queries instantly and escalating the rest with full context.
⚙️ Key Capabilities
Everything You Need for Superior Support
Multi-channel handling
Chat, voice, WhatsApp, email, IVR — unified experience across all touchpoints.
Context retention
Remembers past conversations and preferences for personalized interactions.
Knowledge-base access
Integrates with internal docs, FAQs, and knowledge repositories.
Guardrails
Ensures brand-compliant, safe responses with built-in compliance controls.
Human handoff
Transfers to live agents with full session history and context.
Auto-summarization
Every ticket summarized automatically for reporting and analysis.
Voice cloning
Consistent brand personality across all voice interactions.
Co-Pilot actions
Can perform actions in your web-app/mobile-app on behalf of users.
🔗 Integrations
Seamless Integration with Your Stack
CRMs
Zendesk
Freshdesk
Zoho Desk
Salesforce Service Cloud
Knowledge Bases
Notion
Confluence
Google Docs
SharePoint
Communications
Twilio
Slack
WhatsApp Business API
SendGrid
Analytics
Datadog
Mixpanel
Snowflake
Google Analytics
🔊 Deployment Options
Choose Your Channel
🗣️ Voice Agent
Customer support hotline automation with natural conversation flow.
💬 Chat Widget
Embedded on site/app for instant response and seamless user experience.
☎️ IVR Agent
Smart routing for Tier-1 and Tier-2 support with intent recognition.
🎥 Video Agent (Beta)
Visual troubleshooting or VIP support with screen sharing capabilities.
🧠 Monitoring & Analysis
Deep Insights into Support Performance
Performance Tracking
Track first-response time, resolution rate, and CSAT scores in real-time.
Quality Review
Review transcripts and sentiment analysis for continuous QA improvement.
Optimization
Optimize prompts and responses via performance heatmaps and user feedback.
Deep Analysis Agent Insights:
• "Which support issues take longest to resolve?"
• "Show me topics with most escalations this week."
• "What are the common friction points in our support flow?"
💼 Business Impact
Measurable Results from Day One
📞 Response Time
Instant (from avg 3 mins)
🧾 Ticket Load
70% automated
💬 CSAT
+25% improvement
💰 Support Cost
50% reduction
⚙️ Technical Highlights
Enterprise-Grade Infrastructure
RAG pipeline for real-time document retrieval
Guardrails for compliance and tone control
Multi-turn context persistence
Real-time speech-to-intent pipeline (Groq / Gemini / GPT)
Secure audit logging of all sessions
Integration SDKs for 3rd-party helpdesk tools
🎯 Ready to Transform?
