⚡ Quick Commerce
Instant Service, Instant AI
Deliver speed, precision, and consistency — powered by your AI frontline.
💡 The Challenge
In quick commerce, seconds matter.
Every order, every call, every delay — directly impacts customer loyalty. Human teams can't match the speed and consistency required to operate at real-time scale.
Voxket equips your business with an AI workforce built for instant action — answering calls, confirming deliveries, handling issues, and analyzing operations continuously.
🧩 Top 5 Frontline Use Cases in Quick Commerce
Instant Order Confirmation & ETA Updates
Real-time voice or chat confirmation right after checkout.
Delivery Coordination & Tracking
Handle customer and delivery partner calls simultaneously.
Order Modifications & Address Changes
Allow users to modify details within seconds after placing.
Complaint Handling & Compensation
Resolve issues like missing items or delayed delivery instantly.
Inventory & Availability Queries
Provide live stock updates and nearest-store suggestions.
⚙️ How Voxket Agents Solve This
Voxket Agents combine low-latency LLM orchestration, real-time data streaming, and multi-modal communication — enabling businesses to operate at delivery speed.
Order Confirmation & ETA Agent
Sends voice or chat confirmation the moment an order is placed. Fetches live ETA from logistics systems and updates dynamically.
🔗 Integrates with:
Dunzo, Blinkit, Swiggy Genie, Gupshup APIs
💡 Deployed as:
Voice or Chat Agent embedded in app
Delivery Coordination Agent
Connects customers, drivers, and dispatch centers automatically. Detects context — late delivery, wrong address, or cancellation intent.
🔗 Integrates with:
Locus, Shipsy, Tookan, Mapbox API
💡 Deployed as:
Voice (IVR) or Web Chat Agent
Complaint & Resolution Agent
Detects frustration or missing item complaints. Offers instant replacements or credits via payment API.
🔗 Integrates with:
Freshdesk, Zendesk, Razorpay Refund API
💡 Deployed as:
Chat or Voice Agent
Inventory Availability Agent
Checks nearby stores for stock in real time. Suggests alternatives or substitution automatically.
🔗 Integrates with:
Unicommerce, Zoho Inventory, Odoo
💡 Deployed as:
Chat Agent on ordering app or website
Feedback & Analytics Agent
Runs post-delivery feedback via chat or call. Summarizes sentiment and highlights operational bottlenecks.
🔗 Integrates with:
Analytics platforms and dashboards
💡 Deployed as:
Outbound Voice Agent or Chatbot
🔗 Integrations
AI that connects your entire quick commerce chain — instantly.
Commerce APIs
Logistics
Payments
Support
Inventory
📊 Monitoring & Deep Analysis
Real-time speed requires real-time visibility. Voxket's Session Monitoring and Deep Analysis Agent give you actionable insights instantly.
Real-time Monitoring
AI Insights
"Show me cities with highest delivery delays."
"What percentage of calls were about missing items?"
💡 Measure, monitor, and optimize your quick commerce workflows.
💼 Business Impact
Response Time
< 2 seconds average
Delivery Communication Load
70% automated
Issue Resolution Speed
2–3× faster
Customer Retention
+18% within first quarter
Operational Overhead
45% lower staff requirement
⚙️ Technical Highlights
Edge-optimized inference
Low-latency streaming
Auto-call routing
Between AI, driver, and customer
Live API sync
With logistics systems
Event-based logging
Session observability
Emotion detection
Escalation logic
Voice + chat concurrency
Multi-channel handling
Real-time SLA tracking
Performance monitoring
Secure webhooks
Payment updates
Predictive analytics
Delay detection
Reinforcement learning
From recurring issues
💡 Built for milliseconds. Designed for millions.
Deliver instantly. Operate intelligently.
Automate every customer and delivery interaction with Voxket's AI frontline.
Low-latency • Multi-channel • Real-time analysis
