📦 Order Management
Automated by Voxket
From confirmation to delivery — your AI workforce keeps every customer informed.
💡 The Challenge
Order management isn't just about logistics — it's about communication.
Customers want instant updates, real-time tracking, and quick issue resolution. But high-volume operations struggle to respond fast enough.
Missed updates
→ frustrated customers
Manual lookups
→ wasted time
Poor visibility
→ costly returns
Voxket solves this by creating an AI-powered operations layer that manages your end-to-end order journey — proactively, accurately, and conversationally.
🧩 Top 5 Frontline Use Cases in Order Management
Order Confirmation & Tracking
Customers constantly check status after purchase. Manual responses overwhelm support teams.
Return & Refund Handling
Returns require multi-step coordination — collection, inspection, refund initiation.
Order Modification & Cancellations
Users want to edit shipping details or cancel orders quickly.
Payment & Invoice Queries
Customers often ask for invoices, receipts, or payment status updates.
Product Support & Warranty Requests
Post-sale support is repetitive but critical to loyalty and retention.
🤖 How Voxket Agents Solve This
With Voxket, you can deploy specialized AI agents that communicate with customers across voice, chat, IVR, and video — integrated with your order management system (OMS), CRM, or ERP to take real actions, not just reply.
Order Confirmation & Tracking Agent
Greets customers and verifies their order ID. Fetches live status from your OMS or logistics system.
🔗 Integrates with:
Shopify, WooCommerce, ShipRocket, Delhivery, EasyPost, Unicommerce, Zoho Inventory
💡 Deployed as:
Voice Agent (hotline) or Chat Widget (website/app)
Return & Refund Agent
Handles refund initiation requests conversationally. Checks eligibility and creates return orders in your OMS.
🔗 Integrates with:
Razorpay, Stripe, PayU, Shopify, Shippo
💡 Deployed as:
Chat or Voice Agent + Inbound IVR option
Order Modification & Cancellation Agent
Detects modification intent and fetches order data securely to validate change eligibility.
🔗 Integrates with:
Salesforce, Zoho CRM, Unicommerce, SAP ERP
💡 Deployed as:
Chat Widget or Voice Agent (call-back option)
Billing & Invoice Agent
Provides invoices, tax receipts, or payment confirmations on demand. Can re-send payment links or trigger UPI checkout.
🔗 Integrates with:
Stripe, Razorpay, FreshBooks, QuickBooks, Zoho Books
💡 Deployed as:
Chat Agent (in-app) or Voice (self-service hotline)
Product Support & Warranty Agent
Handles warranty registration, service requests, or replacements. Uses product serial lookup to fetch eligibility details.
🔗 Integrates with:
Zendesk, Freshdesk, ServiceNow
💡 Deployed as:
Chat Agent or Video Agent (for visual product demos)
⚙️ How Agents Are Deployed
Voice Agent
Human-like hotline for real-time issue resolution
Order tracking, refund queries
IVR Agent
Automated call routing with speech understanding
Customer helpline or delivery status calls
Chat Agent
Embedded in app or website for instant response
Modifications, returns, payment help
Video Agent (Beta)
For high-value B2B clients needing personal interaction
Warranty verification, product guidance
💡 Deploy once. Operate 24/7 across every touchpoint.
🔗 External Systems & Integrations
Voxket seamlessly connects with your existing order stack
E-commerce
Logistics
CRM
Payments
ERPs
Automation doesn't replace your systems — it activates them.
🧠 Session Monitoring & Deep Analysis
AI in Order Management is only powerful when it's measurable. Voxket's Session Monitoring and Deep Analysis Agent ensure every conversation and action is transparent, traceable, and improvable.
🔍 Session Monitoring
📊 Deep Analysis
💡 Continuous improvement powered by data, not guesswork.
💼 Business Impact
Customer Response Time
Reduced from 2 hours → 10 seconds
Order Inquiry Load
70% of repetitive calls automated
Refund Turnaround
Reduced by up to 50%
Agent Efficiency
2–3× faster resolution with fewer escalations
Customer Satisfaction
+30% increase in post-sale CSAT
Your customers stay informed. Your operations stay efficient.
⚙️ Technical Highlights
Multi-Modal Conversational Flow
Unified workflows for voice, chat, and IVR
Real-Time Data Fetch
Instant sync from OMS/CRM APIs for live status
Auto-Summarization
Every conversation summarized for reporting
Secure Data Exchange
AES-256 encryption + signed API payloads
Auto-Escalation Rules
Human-in-loop for exceptions or high-value orders
Multi-Language Support
Localized interactions for customers in India & beyond
💡 Every order interaction — predictable, auditable, and human-like.
Transform Your Order Management with AI
Automate confirmations, handle returns, process modifications — all while keeping customers delighted.
Real-Time Sync • Multi-Channel Deployment • 24/7 Customer Support
