🛡️ Insurance Industry
Automate Policies, Claims, and Renewals
Build trust through intelligent, consistent, and always-on conversations.
💡 The Challenge
Insurance interactions are complex, emotional, and time-sensitive.
Customers expect instant assistance for claims, renewals, and policy questions — but your human teams can't be available 24/7.
Voxket gives you AI agents that explain policies, file claims, verify details, and manage renewals — while staying compliant and conversational.
🧩 Top 5 Frontline Use Cases
Policy Information & Renewals
Automate inquiries, comparisons, and renewals with accurate premium breakdowns.
Claims Assistance & Documentation
Help customers upload and validate claim documents.
Premium Payment Reminders
Send timely reminders and confirmations automatically.
Lead Qualification & Upselling
Match prospects with relevant policies via voice or chat.
Feedback & NPS Surveys
Run post-claim or renewal surveys and generate sentiment insights.
⚙️ How Voxket Agents Solve This
Voice Agent
Assists customers filing or checking claim status.
Chat Agent
Helps users compare policy benefits and pricing.
IVR Agent
Routes claim calls automatically based on intent (health, auto, life).
Outbound Agent
Sends renewal notifications or follow-ups at scale.
Video Agent (Beta)
Conducts visual onboarding or identity verification.
🔗 Integrates with:
PolicyBazaar, Salesforce Insurance Cloud, FinBox, SAP CRM, Twilio Verify
💡 Faster claims. Happier policyholders.
🔗 Deployment Options
Voice & IVR Agents
Claims, renewals, or policy explanations
Chat Agents
Instant query handling in customer portal
Video Agents (Beta)
Visual claim verification & onboarding
Outbound Campaigns
Automated renewal and feedback calls
🧠 Monitoring & Analysis
Ask Deep Analysis Agent:
"What are the top reasons for claim rejections this month?"
"Which policies generate most inquiries?"
💡 Data-backed clarity for every customer journey.
💼 Business Impact
Claim Processing Time
60% faster claim resolution
Renewal Rate
+25% improvement through proactive reminders
Manual Load
70% reduction in Tier-1 tasks
Customer CSAT
+22% uplift via personalized engagement
⚙️ Technical Highlights
Domain-specific fine-tuned LLMs
Insurance corpus
Secure policy data handling
PII masking
Audit-ready transcription storage
Complete records
Emotion detection
Escalation during stressful calls
Voice cloning
Brand consistency
Workflow builder
Claims & renewals
Full session observability
Analytics
Integration SDKs
Insurance CRMs
