🏥 Healthcare Industry
Frontline, Reinvented by AI
Automate patient communication, appointment workflows, and follow-ups — while keeping care human.
💡 The Challenge
Healthcare teams are overwhelmed.
Front-desk staff spend hours managing appointments, follow-ups, insurance queries, and routine updates. Patients expect instant communication — but your team can't be everywhere at once.
Voxket helps you automate the administrative friction so your staff can focus on care, not coordination.
🧩 Top 5 Frontline Use Cases in Healthcare
Appointment Scheduling & Reminders
Patients call or message to book, reschedule, or confirm visits — leading to massive manual load.
Patient Intake & Pre-Visit Checks
Collecting basic info (symptoms, insurance, consent) before appointments consumes staff time.
Prescription Refills & Follow-ups
Patients call repeatedly for refills, follow-up visits, or report side effects.
Post-Visit Feedback & Surveys
Clinics struggle to capture timely patient feedback and satisfaction data.
Billing, Insurance & Eligibility Queries
Insurance verifications, invoice explanations, and payment reminders overload front desks.
🧠 How Voxket Agents Solve This
AI Appointment Agent
Books, reschedules, or cancels appointments via call, chat, or widget. Integrates with Practice Management Systems like AthenaHealth, DrChrono, or Calendly.
💡 Deployed as:
Voice Agent (inbound), Chat Widget (on website or app), IVR (clinic hotline)
Pre-Visit & Intake Agent
Collects medical history, symptoms, and documents before visit. Verifies insurance or patient ID via external APIs.
💡 Deployed as:
Chat Agent (app or patient portal) or Voice Agent (IVR call)
Prescription & Follow-Up Agent
Handles refill requests and appointment follow-ups automatically. Checks eligibility rules via integrated EHR/Pharmacy system.
💡 Deployed as:
Voice Agent or Automated Outbound Campaign
Feedback & Patient Experience Agent
Runs post-visit surveys via call, chat, or SMS. Summarizes sentiment and identifies recurring complaints.
💡 Deployed as:
Chat Widget or Outbound Voice Agent
Billing & Insurance Assistant
Explains billing breakdowns in simple terms. Verifies coverage and eligibility with insurance CRMs like HealthEdge or Avaneer.
💡 Deployed as:
Chat + Voice Agent hybrid (multilingual)
🔗 External Tools & Integrations
Voxket integrates with the tools your practice already uses
Plug Voxket into your existing system — and automate instantly.
🎙️ Deployment Options
Voice Agent
Human-like voice assistant for calls
Best for: Appointment bookings, follow-ups
Chat Agent
Embedded widget in portal/app
Best for: Intake forms, billing support
IVR Agent
Smart phone system integration
Best for: Inbound hotline automation
Video Agent (Beta)
Lifelike avatar for teleconsultation or triage
Best for: Patient onboarding, virtual reception
💡 Meet patients wherever they are — on call, chat, or camera.
🔬 Session Monitoring & Deep Analysis
AI in healthcare demands accountability. Voxket's observability suite provides session-level visibility and insights for every patient interaction.
"Show me the top 5 reasons for appointment cancellations this month."
💡 Continuous improvement for clinical operations, not just automation.
💼 Business Impact
Response Time
Reduced from hours to seconds
No-Show Rate
Dropped by up to 40%
Staff Load
60% of admin queries automated
Patient Satisfaction
+25% improvement in CSAT
Operational Cost
50% reduction in repetitive task overhead
💡 Better experience for patients. Lower burnout for staff.
🔒 Compliance & Security
Enterprise-grade compliance meets patient-grade empathy.
Your 24/7 Healthcare Frontline, Powered by AI
Book appointments, handle patients, analyze operations — all in one platform.
HIPAA-ready • EHR Integrations • Voice, Chat & Video Automation
