🛍️ E-Commerce Industry
Your AI Frontline for Smarter Selling
Automate pre-sale, post-sale, and customer service conversations — across voice, chat, IVR, and video.
💡 The Challenge
E-commerce teams handle endless repetitive queries every day —
Your customers expect instant answers and 24/7 engagement — but scaling human support hurts your margins.
Voxket gives you an AI workforce that works around the clock — handling sales, service, and order operations automatically, while your team focuses on growth.
🧩 Top 5 Frontline Use Cases in E-Commerce
Product Discovery & Recommendations
Help shoppers find the right product faster, with intelligent conversation-based search.
Order Tracking & Support
Automate 70% of customer queries about delivery, returns, and status updates.
Cart Recovery & Upselling
Re-engage users who abandoned carts with personalized prompts or calls.
Returns & Refund Management
Process refund and exchange requests automatically via chat or IVR.
Loyalty & Feedback Engagement
Run surveys and reward campaigns seamlessly post-purchase.
🧠 How Voxket Agents Solve This
Voxket allows e-commerce brands to build and deploy AI agents that can engage, sell, and support your customers — across every touchpoint.
AI Sales & Discovery Agent
Converses naturally to recommend products based on preferences, size, or previous orders. Uses RAG pipeline to fetch descriptions, ratings, or comparisons dynamically.
🔗 Integrates with:
Shopify, WooCommerce, Magento, BigCommerce APIs
💡 Deployed as:
Chat Agent (web-app/mobile-app) or Voice Agent (in-store kiosk)
Order & Delivery Agent
Handles queries like 'Where's my package?' instantly. Pulls live tracking info from logistics APIs and sends proactive updates.
🔗 Integrates with:
ShipRocket, Delhivery, EasyPost, FedEx API
💡 Deployed as:
Voice + Chat hybrid or IVR Agent
Returns & Refund Agent
Initiates refund and return workflows automatically. Checks order eligibility, generates return label, and updates CRM.
🔗 Integrates with:
Razorpay, Stripe, Shopify, Unicommerce
💡 Deployed as:
Chat Widget or Voice Hotline
Cart Recovery Agent
Detects abandoned carts and reaches out via chat or call. Offers discounts, reminds users, and completes checkout inside widget.
🔗 Integrates with:
Shopify Flow, Klaviyo, HubSpot
💡 Deployed as:
Chat Agent or Outbound Voice Campaign
Feedback & Loyalty Agent
Gathers post-purchase feedback conversationally. Measures satisfaction sentiment automatically and suggests loyalty programs.
🔗 Integrates with:
Zoho CRM, HubSpot, LoyaltyLion, Freshdesk
💡 Deployed as:
Chat or Voice (Outbound IVR)
🔗 External Integrations
Your AI agents plug into your existing stack — instantly.
E-commerce Platforms
Logistics
Payments
CRM
Marketing Tools
📊 Analytics & Optimization
Session Monitoring
Every order, inquiry, and issue logged with cost and latency.
Agent Evaluation
Tracks accuracy, response time, and customer satisfaction.
Deep Analysis Agent
Ask insights like "Show me top 5 refund reasons this month."
"Compare cart recovery rate vs previous quarter."
💡 Insight → Optimization → Higher revenue.
💼 Business Impact
Customer Response Time
Reduced from 5 mins → instant
Support Load
60% of Tier-1 queries automated
Cart Recovery Rate
Improved by 25%
Refund Resolution Time
50% faster
CSAT Score
+20% post-automation
⚙️ Technical Highlights
Multi-modal workflows
Voice, chat, and IVR integration
Contextual memory
For returning customers
RAG pipeline
Live product data and FAQs
Auto-summarization
Session tagging and logging
Brand guardrails
Tone and policy compliance
Secure API integrations
Orders and payments
Voice cloning
Brand-personalized assistants
Low-latency SDK
Web & mobile chat integration
💡 Every customer conversation → a conversion opportunity.
