💳 Debt Collection & Recovery
Empathetic AI at Scale
Automate payment reminders, recovery campaigns, and follow-ups — with empathy and compliance.
💡 The Challenge
Debt collection is sensitive — every word matters.
Traditional call centers face burnout, inconsistent tone, and compliance risks.
Voxket replaces repetitive manual follow-ups with intelligent AI agents that handle payment reminders, disputes, and recovery campaigns — at scale, with empathy.
🧩 Top 5 Frontline Use Cases
Payment Reminders
Automated, personalized outbound calls or messages before due dates.
Promise-to-Pay Follow-Ups
Tracks commitments and auto-schedules next outreach.
Dispute Resolution
Detects intent and escalates disputes with full transcript.
Loan Restructuring & Negotiation
Offers flexible plans automatically.
Compliance Reporting
Generates complete audit logs and consent records.
⚙️ How Voxket Agents Solve This
Outbound Voice Agents
Call customers politely and confirm upcoming dues.
IVR & Chat Agents
Verify identity securely and handle payment confirmations.
Campaign Agents
Run 1000+ concurrent reminder calls with live reporting.
Human Escalation
Transfer to supervisor with full context for sensitive cases.
🔗 Integrates with:
RazorpayX, Cashfree, Stripe, Zoho CRM, Salesforce Finance Cloud, Twilio Voice
💡 Compliance-first automation that collects faster — and safer.
🔗 Deployment Options
Outbound Campaigns
Automated, large-scale payment follow-ups
Voice Agents
Empathetic real-time reminders
Chat Agents
Secure link sharing and payment confirmation
Supervisor Portal
Live escalation and analytics dashboard
🧠 Monitoring & Analysis
Ask Deep Analysis Agent:
"What percentage of follow-ups led to payment in 3 days?"
"Identify agents or workflows with highest success rate."
💡 Data-driven collection performance — ethically optimized.
💼 Business Impact
Collection Efficiency
+35% faster recovery rate
Complaint Reduction
-40% decrease in dispute escalations
Team Productivity
2× more accounts handled per agent
Operational Cost
50% lower cost per recovered payment
⚙️ Technical Highlights
PCI-DSS compliant payment handling
Dynamic voice tone modulation for empathy
Auto-summarized call notes and payment confirmation logs
Real-time speech-to-intent classification
Reinforcement learning from outcomes
Secure tokenized payment link generation
Full observability and compliance dashboards
Custom guardrails for tone, language, and escalation triggers
