Voxket AI Call Center
Your 24/7 AI Workforce for Calls — Inbound, Outbound, and Everything In Between.
Voxket's AI Call Center replaces legacy IVRs and overburdened human teams with a tireless, intelligent, and multilingual AI workforce.
Your AI agents answer calls, resolve issues, qualify leads, schedule appointments, run outbound campaigns, and escalate when needed — all in real time, 24/7.
💬 No queues. No breaks. No missed opportunities.
Why AI Call Center?
Traditional call centers weren't built for today's on-demand world.
- ❌Customers don't want to "press 1 for support."
- ❌Teams burn out handling repetitive queries.
- ❌Scaling costs grow faster than revenue.
Voxket redefines what a call center can be — giving you AI employees that can listen, understand, and act with human-like precision.
AI Call Center Dashboard
Real-time analytics & monitoring
How It Works
The Voxket AI Call Center combines Voice Agents, IVR, Campaign Manager, and Human Escalation into a single, integrated platform.
Inbound Calls
Let AI handle the front line.
- • Greets callers in your brand's tone
- • Understands intent in natural language — not just DTMF
- • Resolves common requests like bookings, payments, and FAQs
- • Detects when to transfer to a human, complete with call context
💡 Every customer is greeted instantly — never placed on hold.
Outbound Calls
Launch smart, automated campaigns that sound personal.
- • Runs compliance-safe outbound campaigns at scale
- • Calls leads, qualifies prospects, and captures dispositions
- • Updates CRM and logs call results automatically
- • Detects voicemail and retries based on schedule
💡 Scale outreach without scaling your headcount.
Human Escalation + Supervision
When human empathy is needed, Voxket makes it effortless.
- • Warm and cold transfer with full conversation state
- • Supervisor whisper mode for real-time coaching
- • Escalation summary includes transcript and intent trail
💡 AI handles the routine — humans handle the exceptional.
Campaign Automation
Design, launch, and track calling campaigns visually.
- • Create call flows in minutes — set scripts, voice, and target lists
- • Run thousands of simultaneous outbound calls
- • Monitor progress live with sentiment and outcome dashboards
💡 Outbound telemarketing, modernized.
Core Capabilities
| Capability | Description |
|---|---|
| Natural, Human-like Conversations | Real-time, low-latency voice recognition with tone and emotion understanding. |
| Multi-Lingual & Accent Adaptive | Speak and understand 100+ languages and regional accents. |
| Inbound & Outbound Unified | One dashboard for both inbound handling and outbound automation. |
| Smart Routing & Transfer | Intelligent routing with cold, warm, and supervisor-assisted transfers. |
| Auto Scheduling | Detects scheduling intent and books or confirms appointments instantly. |
| IVR Integration | Works seamlessly with Twilio, Telnyx, or your SIP trunk provider. |
| Voicemail Detection | Recognizes voicemail and optimizes call retries automatically. |
| CRM & Tool Sync | Connects to HubSpot, Salesforce, Freshdesk, and 500+ tools. |
| Campaign Manager | Build, launch, and track outbound call campaigns visually. |
| Performance Analytics | Live dashboards for sentiment, call volume, and conversion tracking. |
Technical Highlights
Everything your current call center does — faster, smarter, cheaper.
Conversations flow naturally, no awkward pauses.
Understands tone, stress, and sentiment dynamically.
Delivers consistent, on-brand communication.
Smooth human handoff with full context.
Whisper mode and real-time monitoring built-in.
Secure connections with full routing flexibility.
Parallel outbound calling with retry scheduling.
Measure accuracy, empathy, and completion rates.
Track engagement, success rate, and average handling time.
Detects intent and books appointments autonomously.
Observe and debug live or recorded calls for training.
AES-256 encrypted streams and compliant call logs.
Voxket Architecture at a Glance
Inbound Layer → Routing Layer → AI Agent Layer → Analytics & Supervision Layer
Inbound Layer
Connect via IVR, SIP, or WebRTC.
Routing Layer
Detects intent, emotion, and DTMF.
AI Agent Layer
Executes reasoning and performs actions.
Analytics Layer
Tracks results, summaries, and agent performance.
System Architecture Diagram
Inbound calls → Voxket AI layer → Voice Agents, Campaign Engine, Supervisor nodes → Analytics Dashboard
Futuristic dark UI, cyan accents
Industries That Love AI Call Center
| Industry | Example |
|---|---|
| Healthcare | Appointment booking, reminders, patient follow-ups. |
| E-commerce | Order confirmations, delivery updates, and feedback collection. |
| Real Estate | Lead qualification, property visit scheduling. |
| Finance / Insurance | Payment reminders, policy renewals, KYC follow-ups. |
| Hospitality | Booking confirmations, event inquiries, guest assistance. |
| Telecom & Utilities | Service updates, outage alerts, and billing queries. |
Use Cases
| Scenario | Description |
|---|---|
| Customer Support | Handle Tier-1 calls 24/7 and route complex issues. |
| Sales & Lead Qualification | Run intelligent, high-converting outbound calls. |
| Appointment Scheduling | Auto-book, confirm, or reschedule meetings. |
| Follow-Up Campaigns | Automate lead nurturing and re-engagement. |
| Surveys & Feedback | Conduct NPS and satisfaction surveys instantly. |
| Internal Helpdesk | Automate HR or IT support lines within your org. |
Results You Can Expect
reduction in call center operating costs
missed calls — every inquiry answered instantly
automation coverage of repetitive Tier-1 calls
visibility through analytics dashboards
multilingual coverage with no extra staff
💡 Your call center scales automatically — your quality never drops.
Security & Compliance
- 🔐End-to-end encrypted SIP and data pipelines
- 🔐AES-256 encryption with secure key rotation
- 🔐GDPR and HIPAA-ready for healthcare and finance
- 🔐Regional routing and session-level audit trails
Enterprise-grade security, built in by default.
Ready to Transform Your Call Center?
Replace legacy systems with intelligent AI agents that never sleep, never miss a call, and always deliver exceptional customer experiences.
30-day free trial • No setup fees • Cancel anytime
